Refund policy

We have a hassle-free 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, all items must be in perfect condition, unused, and in their original packaging.

How to initiate a return

To initiate a return, please contact our customer service team at support@vakfold.com. We will send you return instructions detailing how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error or the product is defective or damaged. Please note that shipping delays due to procedures beyond our control are not considered valid grounds for a return.

If your package arrives damaged or defective, we will cover the return shipping costs. However, for any other return reason not specified above, the customer will be responsible for the return shipping fees.

Refund process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Exchanges

If you wish to exchange your product because it arrived defective or damaged, please indicate this when initiating your return. Exchanges are subject to product availability.

Defective or damaged items

If you receive a defective or damaged product, please contact our customer service team immediately with your order number and photos and/or videos clearly demonstrating the issue. We will then provide instructions on how to return the item and arrange for a replacement or refund.

Cancellation policy

Due to the speed at which we process orders, we cannot guarantee changes or cancellations once an order has been processed. To ensure fast processing and shipping, fulfillment begins immediately after an order is placed. Once a shipping confirmation with a tracking number has been sent, no changes can be made. If you need assistance, please contact our customer service team at support@vakfold.com and we will do our best to accommodate your request.

Contact information

If you have any questions or concerns regarding our return policy, please contact our customer service team at support@vakfold.com.